1.
General Principle of Contract1.1 These terms and conditions form a contract between you, the customer and Simply Silver Wholesale. When you register with us you will be notified to read this. By placing an order with us you are agreeing to these terms and conditions.
A printable copy of the Terms and Conditions is available on request to read at your leisure. Please email us to request a copy and we will attach a word document to an email for you to download, print and read at your leisure.
2. Eligibility to Trade
2.1. Simply Silver Wholesale will only supply to the trade and not to the general public. Trade is defined as a retail outlet or home business where that is the main occupation of the trader. No access to prices and on line ordering will be given to those who are not traders as defined below.
2.2 In order to assist in defining genuine traders, all customers wishing to buy from us must supply a trade reference. This must be a company with whom you are already trading. If you object to providing these details we reserve the right not to trade with you. Trade references are not for credit terms they are only used to verify your trader status.
2.3. Customers who are VAT registered may instead provide their VAT number in the trade reference box or fax a copy of their VAT certificate to us. This applies to both UK customers and overseas customers within the European Union.
2.4. We reserve the right to delete or remove registration details of anyone not providing the required information on registration to prove their trader status.
2.5. We reserve the right to refuse to trade with anyone who is rude, intimidating or obnoxious, or makes any misrepresentations to any staff member of Simply Silver Wholesale. There will be no warnings, if a customer acts in this manner they will be struck off from our database and we will not trade with them again.
2.6. All items remain the property of Simply Silver Wholesale until they are paid for in full along with any shipping charges, VAT or any other charge levied. If any payment is subject of a chargeback or is referred to drawer by their bank then the complete order remains our property until paid for in full. Any payment referred to drawer or declined by the customers bank will be subject to a twenty pound administration fee for each and every failed referral. We reserve the right not to trade with anyone who fails to make a full and proper payment for their order by whatever means.
2.7. Any item that we sell exclusively is associated with the Simply Silver Wholesale brand name and is a quality item. We reserve the right to refuse to supply anyone who acts in a manner which is likely to demean, devalue, copies or undermines that brand name.
2.8. We reserve the right to refuse to trade with anyone who approaches any of our suppliers and attempts to undermine our position with them in any way.
3. Minimum Order Value
3.1. Our minimum order as defined on the website home page is £75.00. This minimum must be reached before shipping charges and VAT are added on to the total.
3.2. The minimum order value cannot be reduced by using credit notes.
3.3. Orders will not usually be processed under the minimum order. If they are processed at your request, you will be charged a surcharge of £15.00.
4. Returns
4.1. Any returns, damages, errors or omissions must be notified to us within 3 days of receipt of the item(s). If outside this period we may refuse to accept any returns.
4.2. We will only accept returns that are authorised by us in writing (usually by email). For unauthorised returns you will be charged an administration and restocking fee of 20% of the order total. This can be a considerable amount so always get any returns authorised.
4.3. We will only accept returns for faulty or damaged items. If you merely do not like an item and wish to return it we may accept a return but it is entirely at our discretion as to whether we do so or not. A credit note off your next order will be issued on its safe return. See the shipping section below for further details on returns.
4.4. If items are returned which are faulty you may elect for replacement items to be sent with your next order; a credit note for the items value off your next order; or a refund if the items cost more than £5.00 in total. We will usually require the faulty item to be returned to us for inspection at your expense. Claims will only be entertained if the item is received in good as new condition (except obviously for the reported fault).
4.5. For damaged items and compensation, see the shipping section below.
4.6. Any items returned must be in as new condition or in the condition sent to you if faulty or it arrives damaged. All returns are at your expense for return shipping costs and due care must be taken to ensure they arrive safely to us. You are advised to send any returns by at least recorded delivery to ensure the items can be tracked.
4.7. If any packaging of the item is ripped open, or in any way not as new we will not entertain a claim. Therefore please open all items carefully to check their condition.
4.8. We will not entertain claims for return of earrings or any other item that may penetrate the skin in any way, if they are not in their original packaging, unused and faulty in some way.
5. Payments
5.1. We accept payments as follows:
a. By credit or debit card** using our on line secure module. We then put through your payment on our machine manually allowing easy adjustment for any additions to your order or for out of stock items.
b. By credit or debit card** phoning in your card details bewteen 10am and 5pm Mondays to Fridays (excluding UK Bank Holidays).
c. By sending us a cheque made payable to Simply Silver
d. By sending cash or postal orders (at your own risk) to our business address. e. Bank transfer. If you wish to use this method, all bank charges will be covered by the customer and not Simply Silver Wholesale. Bank details will provided upon request to use this method of payment.
** We do not accept American Express cards or Paypal. 5.2. We reserve the right not to send any order paid for by means of a cheque until such cheque clears into our bank. This may delay your order being despatched by up to 10 days. Any cheque referred to drawer by your bank will be subject of a £20 administration fee that will be added to your order total to pay.
5.3. All items sent remain the property of Simply Silver Wholesale until paid for in full including any shipping charges, VAT and any supplementary charges levied within the statement of these terms and conditions.
5.4. If payment for any item or charge or supplement remains outstanding we reserve the right to take action to recover the monies owed by means of civil action or passing the debt to a debt collection agency as necessary.
5. Shipping
5.1. Orders over 2 kilos will be shipped by carrier. Orders under 2 kilos will be sent by Royal Mail special delivery . 5.2. Our aim is to be dealing with traders who are in business premises. However some customers now work from home. Some carriers may levy an additional charge if they call and no one is in. They then attempt a redelivery and may charge us for it. Any such redelivery charges or extra shipping fees will be passed on to you to pay. If not paid the whole order remains our property until such time as the fees are paid. When your order is sent your order on the web site will be updated to sent (and you receive a copy of the update by email). Your order will usually arrive within 2 working days following that update. Carriers do not guarantee how many days shipping will take or what time of day they will call. If in doubt add a shipping address into your order where there will definitely be someone to sign for your parcel during the normal working day.
5.3. Shipping is currently £7.00 to most of the mainland UK (with exceptions). We reserve the right to amend shipping charges without notice. Shipping is more expensive for the following locations:
a, any highland, island or remote area
b, the Isle of Man
c, the Scottish Highlands and Islands
d, any other remote or inaccessible area
e, the Channel Islands are classed as international and require customs forms to be completed. Shipping is much more expensive to this location , please email for a quote
5.4. This list is not exhaustive. Any additional charge by our carrier will be passed on to you.
5.5. All shipping outside of the UK will be charged a different amount to that shown at checkout. You will be advised by email of the exact shipping cost once the order has been processed. If shipping costs more we reserve the right to charge extra to cover that cost.
5.6. All orders may only be shipped for the specified charge up to a maximum of 20 kilos for UK deliveries or 30 kilos for international deliveries. Orders exceeding those weights will be charged a second shipping fee (more if required to cover the shipping costs). International orders that exceed 30 kilos or are large volumetric items, will be charged additional shipping charges to cover that cost.
6. Shipping, Insurance and Returns for Damages
6.1. All items are effectively sent uninsured for damage unless sent by Royal Mail Special Delivery (UK only). Special delivery is very expensive for parcels over 2 kilos. Carriers do insure parcels sent within the UK but claims are subject to the following conditions:
a. We must be notified within 3 days of any claim for damages. All original packaging must be kept until informed otherwise in case the carrier wishes to inspect it.
b. All parcels must be signed for on receipt and signed for as “unchecked” on the carrier’s manual or computerised hand held records. If an item is not signed for, and signed for as "unchecked" then no claim can be made.
c. No items can be returned without authorisation by us in writing (usually by email).
d. Damaged items will only be replaced, credited for or refunded to you upon completion of a successful claim against the carrier. In all cases the items will need to be returned to us for inspection and completion of the claim. Returning the items is at your expense. Note also that most carriers have a policy excess of around £30 and also will only compensate for the actual cost excluding VAT and our profit element. We will only compensate you with what is passed on to us by the carrier should the claim be successful. In effect this means you will not recover the full value of what you paid for an item if claiming for damage.
6.2. We are happy to wrap parcels for collection by your own carrier. If using your own carrier then all claims for any damage or loss are to be made by you. You must notify us when you order if using your own carrier and the shipping charge will then be waived.
6.3. No claim for damages will be entertained if the external packaging of the item has been forcibly ripped open or otherwise inappropriately opened. A small penknife will open 99% of the protective packaging of all items without such damage being caused. We cannot make a claim if the item packaging is damaged unnecessarily so will not entertain a claim if it has.
6.4. All parcels sent internationally (that is, outside of the UK) are not insured for loss or damage in any way and as such we will not entertain any claim for any loss or damage caused. For faulty items please see the above paragraphs for procedures to be followed. All faulty items are to be returned to us at your own expense for any refund, replacement or credit claim to be made. If you merely do not like an item we will not normally accept its return for that reason. We will not accept any unauthorised return and will charge you as detailed above if you do so.
7. Back Orders
7.1. We will not back order items for you except at our own discretion. This is due to the extra shipping charges incurred in doing so, and also that the items back ordered may no longer be available. We will advise you (usually by email) if we will or can back order an item for you. You would be expected to pay an additional shipping cost unless you want the items sent with your next order.
7.2 If there are items that are out of stock we will only charge you for the amount of goods actually sent. Should the out of stock item(s) cause your order to fall below the minimum order value you will not be charged the below minimum order fee.
7.3 Credit notes cannot be redeemed against a minimum order value. So if for example, you have a £20 credit note that you wish to redeem, then your order must reach your minimum order value plus £20.
7.4 Please keep referring to the web site for out of stock items or email us to ask for availability. Generally, if it isn’t on the web site it is out of stock. Our newsletter will update you on news relevant to this section.
8. VAT
8.1. With effect from February 1st 2010 VAT will be charged at 17.5% on all items sent within the UK. VAT is chargeable on the whole order after shipping has been added.
8.2. Customers who are outside the European Union are responsible for ensuring they pay their own State and local taxes and that they do not import any prohibited items from us. Any problems with their own customs or taxation authorities is entirely down to them.
8.3 If you are an overseas trader but WITHIN the European Union and are registered for VAT, VAT will not be added to your order total at the time of ordering provided we are given your VAT number in full along with the name and address as shown on your VAT certificate. We reserve the right to charge such customers VAT if the UK authorities do not recognise any of these details. In this circumstance the VAT will be added when the order is received by us and a new invoice will be drawn up showing the vat.
8.4 Traders within the European Union who are not registered for VAT will be charged 17.5% on the whole order total after shipping has been added at the time of processing. A new invoice will be drawn up by us once we have received the order which will show the vat. You may notify us if your status relating to VAT changes and section 8.3 (above) will then become applicable.
9. New Traders
9.1 New traders are defined as those who cannot prove their trader status for whatever reason. New traders have additional terms and conditions imposed on them to deter the public from buying at trade prices.
9.2 New traders will be given access to the shopping cart and prices on the web site for a period of up to 1 month. During this time they must place an order or be de activated. If you are deactivated you will need to complete the registration form again. If an order is placed within the one month period the time limit ceases to be and we will treat you as if you are a verified trader.
9.3 We will not trade or deal with in any way with new traders who register in different names and addresses in order to attempt to circumvent these conditions.
9.4 Any misrepresentation on your part will probably result in us refusing to trade with you and we reserve the right to do so.
9.5 New traders are particularly referred to the terms and conditions in full especially to the paragraphs dealing with devaluing or undermining trade confidence in our exclusive products. We will de-register and refuse to trade with anyone infringing these terms and conditions whether knowingly or otherwise.
9.6 If a new trader orders from us and is supplied by us, and we subsequently discover they are not genuine traders as defined in paragraph 2 above we reserve the right not to trade with them
10.
General Conditions
10.1 All items sold as magical products are sold as curios only. No claim is made as to their magical properties or otherwise.
10.2 Whilst we take due care and attention in the marketing and safety of our products, if you purchase a product from us and find a safety hazard please inform us immediately so that we can take the appropriate action.
10.5 We reserve the right to alter, amend, or add or delete any of these terms and conditions as necessary without notice. They are published on the web site at www.simplysilverwholesale.com and are there for all to view.
10.6 All images are copyright Simply Silver Wholesale and cannot be used without our written permission.
If you require these terms and conditions in printable format or ready printed please contact us at admin@simplysilverwholesale.com or call 07000 234569
